FAQ

In most cases, yes. Comprehensive auto insurance coverage typically covers hail damage, subject to your deductible. Liability-only policies generally do not cover weather-related damage. We work with every major insurance carrier and can help you confirm coverage when you call. If you’re unsure what your policy includes, we’ll walk you through the claim process and help you figure out where you stand.

Paintless dent removal, or PDR, is a process where technicians use specialized tools to work dents out of metal panels from the back side. The original factory paint stays untouched, no filler is used, and the panel returns to its original shape. PDR is the preferred method for hail damage because it preserves your vehicle’s factory finish, protects resale value, and gets the repair done faster than traditional bodywork.

Hail damage is considered a comprehensive claim, not an at-fault claim, so most carriers do not raise rates the same way they would after an accident. That said, every insurance company handles this differently, and frequent claims of any kind can affect your premium over time. We recommend calling your insurance company directly to ask how a hail claim would affect your specific policy.

The deductible is typically due when you pick up the vehicle after the repair is complete, not when you drop it off. Your insurance company sends payment for the repair directly to the shop or to you, and you cover the deductible portion. We’ll walk you through the exact payment process when you schedule, so there are no surprises at pickup.

A preliminary estimate is what the insurance company writes from photos or a quick walk-around. It’s usually low and almost always misses damage. A repair plan is a detailed assessment we write using manufacturer guidelines, I-Car training, and proper dent-detection lighting to catch every dent on the vehicle. Repair plans typically run 2 to 5 times higher than preliminary estimates because they reflect the actual cost of restoring your car correctly.

Paintless dent removal protects your resale value. Because the factory paint stays untouched and no filler is added, vehicles repaired with PDR hold their value far better than those that have been repainted. Carfax and other vehicle history reports treat paintless repairs differently than panel replacement or repaint work, which is one of the reasons drivers prefer this method for hail damage.

You have the right to choose where your vehicle gets repaired. Insurance carriers often suggest shops on their direct repair network, but you are never required to use them. Bring your vehicle to whichever shop you trust. Our team handles the carrier communication directly, so the claim moves forward smoothly even if we’re not on the insurer’s recommended list.

Every repair we hand back is covered by a lifetime warranty. If something isn’t right with the work we performed, bring the vehicle back and we’ll fix it. The warranty covers the dent removal work itself for as long as you own the vehicle.

This is common with hail claims and is exactly why we write a proper repair plan upfront. If we discover additional damage once we get the vehicle into the shop and under proper lighting, we file a supplement with your insurance company. The carrier reviews the new documentation and adjusts the claim. You don’t pay extra out of pocket beyond your original deductible.

In most cases, yes. Hail damage is cosmetic and rarely affects the vehicle’s drivability or safety. The main concern is that any cracked glass or damaged seals should be addressed quickly to prevent water intrusion. If your vehicle has glass damage along with body dents, give us a call and we’ll let you know what to do in the meantime.

Call our team, request a free estimate online, or stop by for a curbside estimate. You can stay in your car while we walk around the vehicle and write the estimate. If you have an open insurance claim, bring your claim number with you and we’ll take it from there.